Privacy Policy

Privacy Policy — Élitaire by P&H

  1. Élitaire by P&H respects your privacy and is committed to protecting the personal information you share with us.
  2. This Privacy Policy explains how we collect, use, store, and protect your information when you access our website, apply for membership, or use our services.
  3. By accessing the Élitaire website or submitting any information, you consent to the practices described in this policy.
  4. We collect personal information only when it is voluntarily provided by you.
  5. Information collected may include your name, age, email address, phone number, WhatsApp number, Instagram handle, and travel preferences.
  6. We may also collect information related to your leisure travel habits, budget ranges, accommodation preferences, and past stay experiences.
  7. Payment-related information is collected only for the purpose of processing membership fees and related transactions.
  8. Élitaire does not store full payment card details on its servers.
  9. Payments made via UPI or other gateways are processed through secure third-party payment providers.
  10. We may collect non-personal data such as browser type, device information, IP address, and website interaction patterns for analytical purposes.
  11. This data is used solely to improve website performance and user experience.
  12. Élitaire does not sell, rent, or trade your personal information to third parties.
  13. Your information is used strictly for membership evaluation, communication, service delivery, and internal operations.
  14. Information shared with us may be used to curate stays, experiences, and services aligned with your preferences.
  15. We may share limited information with partner properties or service providers only when necessary to deliver your booked experience.
  16. Such sharing is strictly on a need-to-know basis and governed by confidentiality expectations.
  17. Élitaire ensures that partner properties receive only relevant information required to fulfil your stay.
  18. We do not authorise partners to use your information for marketing or unrelated purposes.
  19. Your personal information is stored on secure systems with appropriate access controls.
  20. We take reasonable technical and organisational measures to protect your data against unauthorised access, misuse, or loss.
  21. Access to personal data is restricted to authorised personnel only.
  22. We retain personal information only for as long as necessary to fulfil operational, legal, or contractual obligations.
  23. If your membership application is rejected, relevant personal data may be retained temporarily for compliance and audit purposes.
  24. Any refunded payment following rejection will be processed as per stated timelines.
  25. You may request access to the personal information we hold about you.
  26. You may request correction of inaccurate or incomplete information.
  27. You may request deletion of your personal data, subject to legal or operational requirements.
  28. Requests related to data access or deletion must be made in writing via official communication channels.
  29. Élitaire may retain anonymised or aggregated data for internal analysis and planning.
  30. Our website may use cookies to improve functionality and user experience.
  31. Cookies do not collect personal information unless you voluntarily provide it.
  32. You may choose to disable cookies through your browser settings.
  33. Élitaire is not responsible for the privacy practices of external websites linked from our platform.
  34. We encourage users to review the privacy policies of third-party websites before sharing information.
  35. Communications from Élitaire may include emails, WhatsApp messages, or calls related to membership or services.
  36. We do not send unsolicited promotional communication without relevance to your application or membership.
  37. Élitaire reserves the right to update or modify this Privacy Policy at any time.
  38. Changes to the policy will be reflected on the website with updated effective dates.
  39. Continued use of the website after updates constitutes acceptance of the revised policy.
  40. This Privacy Policy is governed by the laws of India.
  41. Any disputes arising from data usage shall be subject to applicable jurisdiction.
  42. Élitaire does not knowingly collect data from minors without parental consent.
  43. Parents or guardians may contact us if they believe a minor’s data has been shared unintentionally.
  44. All privacy-related concerns can be addressed by contacting the Élitaire team through official channels.
  45. Protecting your privacy is integral to how Élitaire operates, communicates, and delivers its services.
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